FAQ

Creating an account at Kingamo Casino is quick and straightforward. Simply click the 'Sign Up' or 'Register' button on our homepage, then follow these easy steps:Fill in your email address and create a secure passwordProvide basic personal information (name, date of birth)Enter your address and phone numberSelect your preferred currency from our options (USD, EUR, CAD, AUD, NZD, or BRL)Agree to our terms and conditionsVerify your email address by clicking the link sent to your inboxThe entire process takes less than two minutes, and once completed, you can immediately make your first deposit and claim your welcome bonus of 100% up to $1000. Remember to provide accurate information as this will be needed during the verification process when you request your first withdrawal.

Kingamo Casino offers new players a generous welcome bonus of 100% up to $1000 on their first deposit. This means we'll match your deposit dollar-for-dollar, doubling your playing power right from the start.To claim this bonus:Create and verify your Kingamo Casino accountNavigate to the cashier/deposit sectionSelect your preferred payment methodMake a qualifying deposit (minimum amount varies by payment method)The bonus will be automatically credited to your accountThis welcome bonus comes with a 45x wagering requirement, which means you'll need to wager the bonus amount 45 times before withdrawing any associated winnings. Different games contribute differently toward wagering requirements: slots typically contribute 100%, while table games and video poker may contribute less. Always check our bonus terms and conditions for full details on game contributions, maximum bet restrictions, and expiration dates.

Kingamo Casino offers a wide range of payment options to accommodate players from various regions. Our payment methods include:Credit/Debit Cards: Visa, MasterCardE-Wallets: Skrill, Neteller, MuchBetter, ecoPayz, Mifinity, eZeeWalletPrepaid Cards: PaySafeCard, Neosurf, Flexepin, AstroPay Card, CashtoCodeBank Transfer Methods: Direct Bank Transfer, Rapid Transfer, Interac (for Canadian players)Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Tether (USDT)Regional Methods: Pix (for Brazilian players)Deposit processing is instant for most methods, with minimum deposits typically ranging from $10-$20 depending on the payment option. We don't charge fees for deposits, though your payment provider might apply their own fees. For security and anti-fraud purposes, withdrawals must be processed through the same method used for deposits where possible. Processing times vary by method, with e-wallets and cryptocurrencies offering the fastest withdrawal times.

Withdrawal processing times at Kingamo Casino vary depending on your chosen payment method:Cryptocurrencies (Bitcoin, Ethereum, etc.): Once approved, transactions are typically processed within 15 minutes to 1 hourE-wallets (Skrill, Neteller, MuchBetter, etc.): Usually processed within 24 hours after approvalCredit/Debit Cards: 3-5 business days after approvalBank Transfers: 3-7 business days after approvalAll withdrawal requests undergo a verification process that typically takes 24-48 hours. This is a standard security measure to protect your funds. First-time withdrawals require completion of our KYC (Know Your Customer) verification process, which may extend the processing time.To ensure the fastest possible withdrawals, we recommend:Completing your account verification before requesting your first withdrawalUsing cryptocurrencies or e-wallets for faster processingEnsuring you've met all wagering requirements for bonusesChecking that your withdrawal amount meets our minimum and maximum limitsKingamo Casino processes withdrawals in the order they are received, and our finance team works diligently to approve requests as quickly as possible.

Kingamo Casino offers an extensive collection of games from over 45 leading software providers, ensuring a diverse and high-quality gaming experience. Our game library includes:Slots: Hundreds of video slots, classic slots, and jackpot slots from providers like Betsoft, Pragmatic Play, Microgaming, Play'n GO, and Yggdrasil. Popular titles include A Christmas Carol, Quest to the West, and Take Olympus.Table Games: Multiple variations of blackjack, roulette, baccarat, poker, and craps with different betting limits to suit all players.Live Dealer Games: Real-time gaming experiences with professional dealers for blackjack, roulette, baccarat, and game shows, powered by providers like Vivo Gaming.Video Poker: Various video poker variants including Jacks or Better, Deuces Wild, and more.Specialty Games: Scratch cards, keno, bingo, and other instant-win games for quick entertainment.Our game library is regularly updated with new releases, ensuring you always have fresh content to enjoy. Games can be filtered by provider, game type, popularity, or through our convenient search function. Most games are also available in demo mode, allowing you to try them for free before playing with real money.

Yes, Kingamo Casino is fully optimized for mobile play across all devices. Our mobile platform uses responsive design technology that automatically adapts to your screen size, whether you're using an iPhone, Android smartphone, iPad, or tablet.You don't need to download any apps to enjoy Kingamo Casino on mobile—simply visit our website using your mobile browser. The mobile version offers the same features as our desktop site, including:Full access to our game library with hundreds of mobile-optimized titlesComplete account management capabilitiesSecure deposit and withdrawal functionsAccess to bonuses and promotionsLive chat customer supportThe mobile gaming experience is seamless, with games from providers like Betsoft, Pragmatic Play, and others specifically designed for touchscreen play. The interface is intuitive, with easy navigation and quick loading times even on slower connections.For the best mobile gaming experience, we recommend using the latest version of Chrome, Safari, or Firefox on your device and ensuring you have a stable internet connection, preferably Wi-Fi when playing for extended periods.

Kingamo Casino is committed to providing a fair and transparent gaming environment. We implement several measures to ensure fair play:Random Number Generators (RNGs): All our games use certified RNG technology to generate completely random and unpredictable outcomes. This ensures that game results are fair and cannot be manipulated.Third-Party Testing: Our games are regularly tested and audited by independent testing agencies to verify their fairness and randomness.Published RTP Rates: We provide Return to Player (RTP) percentages for our games, allowing players to understand the theoretical payout rates before playing.Provably Fair Technology: For some of our cryptocurrency games, we utilize provably fair algorithms that allow players to verify the fairness of each game round.Licensed Software Providers: We only partner with reputable game developers like Betsoft, Pragmatic Play, and Microgaming, who are known for their commitment to fair gaming standards.Transparent Bonus Terms: All our promotional offers come with clear and accessible terms and conditions, including wagering requirements and game restrictions.These measures ensure that every spin, card dealt, or dice rolled at Kingamo Casino is completely random and fair, providing all players with an equal chance of winning based purely on luck and strategy.

Wagering requirements (also called playthrough requirements) are conditions attached to casino bonuses that specify how many times you must bet the bonus amount before you can withdraw any winnings associated with it.At Kingamo Casino, our welcome bonus of 100% up to $1000 comes with a 45x wagering requirement. Here's how it works in practice:If you deposit $100 and receive a $100 bonus, you'll need to wager $100 × 45 = $4,500 before you can withdraw any winnings from the bonus funds.Different games contribute differently toward meeting wagering requirements:Most slots contribute 100% (each $1 bet counts as $1 toward the requirement)Table games typically contribute 5-20% (a $1 bet might only count as $0.05-$0.20)Some games may not contribute at allThere's usually a time limit to meet the requirements (often 30 days from when the bonus is credited)Maximum bet limits often apply while wagering a bonus (commonly $5 per spin/hand)To check your wagering progress, visit your account section where you can see how much you've wagered and how much remains. Remember that attempting to withdraw before completing wagering requirements typically voids the bonus and any associated winnings. Always read the specific terms for each promotion, as requirements may vary between different bonus offers at Kingamo Casino.

Account verification (also known as KYC - Know Your Customer) is a standard security procedure required by regulatory authorities. At Kingamo Casino, verification is necessary before processing your first withdrawal. Here's how to complete the process:Log in to your Kingamo Casino account and navigate to the verification sectionPrepare the following documents:Proof of Identity: A clear copy of your government-issued ID (passport, driver's license, or national ID card)Proof of Address: A utility bill, bank statement, or official correspondence showing your name and address (must be dated within the last 3 months)Proof of Payment Method: If using a credit/debit card, a photo of the card showing the first 6 and last 4 digits (cover the middle digits and CVV for security)Upload the documents through our secure verification portalOur team will review your documents, typically within 24-48 hoursTo ensure a smooth verification process:Ensure all documents are clear, legible, and uneditedMake sure all four corners of documents are visibleVerify that the name on your documents matches your account informationSubmit documents in common formats (JPG, PNG, PDF)Once verified, your account status will be updated, and you'll be able to make withdrawals without additional verification steps in the future (unless you add new payment methods).

Kingamo Casino is committed to promoting responsible gambling and offers several tools to help players maintain control over their gaming activities:Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your accountWager Limits: Restrict the amount you can bet within a specific timeframeLoss Limits: Set boundaries on how much you can lose in a given periodSession Time Limits: Receive notifications when you've been playing for a predetermined amount of timeReality Checks: Periodic reminders showing how long you've been playing and your win/loss statusSelf-Assessment Test: A questionnaire to help evaluate your gambling habitsTemporary Time-Out: Take a break from gambling for a period of 24 hours to 6 weeksSelf-Exclusion: Block access to your account for a minimum of 6 months or permanentlyTo access these tools, visit the Responsible Gambling section in your account settings. Our customer support team is also trained to provide information about responsible gambling and can direct you to professional help resources if needed.Kingamo Casino works with organizations dedicated to preventing problem gambling and provides links to support services like Gamblers Anonymous, GamCare, and BeGambleAware for players who may need additional assistance.

Kingamo Casino offers multiple support channels to ensure you can get help whenever you need it:Live Chat: Our most popular support option, available 24/7 directly from our website. Simply click the chat icon in the bottom corner of any page to connect with a support agent within minutes. This is the fastest way to resolve most issues.Email Support: For less urgent matters or more detailed inquiries, you can email our support team at support@kingamo.com. We aim to respond to all email inquiries within 24 hours.FAQ Section: Before contacting support, check our comprehensive FAQ section (the page you're currently viewing) which addresses many common questions and issues.Social Media: You can also reach out through our official social media channels, though for account-specific or sensitive issues, we recommend using live chat or email for security reasons.Our support team is trained to assist with a wide range of topics including account management, deposits and withdrawals, bonus terms, technical issues, game rules, and responsible gambling. Support is available in English, with additional language options depending on agent availability.For the most efficient support experience, please have relevant information ready when contacting us, such as your username, the details of your issue, and any error messages you may have encountered.

Yes, Kingamo Casino offers a comprehensive loyalty program that rewards players for their continued play. Unlike traditional tiered VIP systems, our program focuses on providing daily benefits to all players regardless of their deposit amounts or playing frequency.Here's what our loyalty program includes:Daily Wheel Spins: Every player gets a free daily spin on our reward wheel, with prizes including bonus cash, free spins, cashback offers, and more. The more you play, the better your potential rewards become.Rakeback Bonuses: All players earn rakeback on their gameplay, which is a percentage of their wagers returned as a bonus. This is calculated daily and can be claimed from your account dashboard.Regular Promotions: We offer weekly and monthly promotions including reload bonuses, tournament events, and seasonal specials that all players can participate in.Personal Account Manager: High-volume players may be assigned a dedicated account manager who provides personalized service, tailored bonuses, and expedited withdrawals.Birthday Bonuses: Special rewards are sent to players on their birthdays.There's no need to opt-in to our loyalty program—all players are automatically enrolled upon registration. Your activity level determines the value of rewards you receive, with more frequent play resulting in enhanced benefits. Check your account dashboard or promotions page regularly to see your available rewards and current offers.